Terms and conditions

Terms and conditions

The bunch is an online community where members have the opportunity to try products, share their views about them, and to post articles, recipes, images and videos and start discussions . The bunch community and the Site is owned and operated by Woolworths Group Limited (ABN 88 000 014 675) ("Woolworths", "us", “our” or "we").

Please read these terms and conditions (“T&Cs”) before joining the bunch community or using the bunch website at bunch.woolworths.com.au (the “Site ”) because your access to and use of the Site, including your membership and participation in the bunch community, is subject to these T&Cs and our Collection Notice (available at https://bunch.woolworths.com.au/collection ). By accessing and using the Site, and by joining and participating in the bunch community, you agree that you will be subject to and will comply with these T&Cs and our Collection Notice. From time to time, we may modify how the bunch community works (including things like samples, the way reviews and interactions are done, scoring, rewards, etc) and these T&Cs; where we change these T&Cs, the revised T&Cs will be posted on the Site and will be effective from posting.

1. Being a member of the bunch community

1.1. For now, membership in the bunch community is by invite only. Also, to be a member you must be an individual, over the age of 18, have a current Australian residential address and must ‘sign-up’ to bunch membership via the Site (which includes acceptance of these T&Cs and our Privacy Notice). You are responsible for ensuring that your details (provided by you on signing-up and accessible via the ‘My Profile’ section of the Site) are accurate and kept up to date.

1.2. Membership in the bunch community is non-transferable – it is just for you and you must not allow others to use your log-on details or participate in the bunch community on your behalf.

1.3. We may refuse your application for membership or terminate your membership at any time and for any reason, which may include your failure to comply with our Rules of Participation (detailed below) or a breach of these T&Cs. You may edit or terminate your membership at any time by visiting the ‘My Profile’ section of the Site.

1.4. As a member of the bunch community you may be invited to try a sample of products available at Woolworths (“Products”). If you claim a sample offered to you, the offer will be loaded onto, and redeemable from, your Woolworths Rewards card.  We will send you a confirmation email to your nominated email address once the offer is loaded onto your Woolworths Rewards card.  You may collect the Product sample at a Woolworths store (excluding Caltex/Woolworths co-branded fuel outlets) by scanning your Woolworths Reward Card  in-store. Product sample offers will include an expiry date and instructions for redemption and are only redeemable in accordance with those instructions prior to the specified expiry date. Product samples must be redeemed by you personally (unless otherwise notified), are only redeemable for the Product specified on the voucher and redeemable subject to Product availability, redeemable in one transaction only and cannot be exchanged for anything else (including for cash or gift cards). The issuing of Product sample offers (including the type, volume and frequency of vouchers being issued) will be at our absolute discretion.

1.5. From time to time, members of the bunch community may be given a WISH Gift Card (or other Woolworths branded gift card) for their participation in the bunch community. The issuing of gift cards (if any) will be at our absolute discretion and are subject to the standard terms and conditions applicable to such gift cards.

1.6. You acknowledge and agree that any reviews, recipes, articles, photos, videos, comments, discussions or other information  created or submitted by you on the bunch including your nominated member profile name, age, suburb and state (together, the “Provided Materials”) may be used by us (in our absolute discretion), and that we may modify, edit or remove your reviews, comments or information as we see fit.You further consent to us using your name, image and/or voice for an unlimited period of time without remuneration for the purpose of promoting our products.

1.7. Any Provided Materials you submit must be your own original work. You must not submit any material that may breach a third party’s intellectual property rights. If the Provided Material or any part of the Provided Material is provided to you by a third party, you warrant that you have obtained the relevant copyright and other intellectual property rights holder’s permission to submit the Provided Material. Further, you warrant that you have an unrestricted, irrevocable, transferable, divisible right and licence to use and modify the Provided Material (including but not limited to amending, editing, selecting, cropping, retouching, adding to or deleting from any part of the Provided Material) for the purposes of our business, including for promotional purposes without the payment of any further fee or compensation. If requested by us, you agree to sign any further documentation required by us to give effect to this arrangement. To the extent permitted by law, you unconditionally and irrevocably consent to any act or omission that would otherwise infringe any moral rights in your Provided Material. 

1.8. We do not have an obligation to use the Provided Materials.

1.9. To the extent applicable, you assign all right, title and interest in the Provided Materials to us.

1.10. You acknowledge and agree that any endorsement by way of testimonial (or in any other form) and/or any review you provide on the bunch will be a true and accurate account of your own experience and can be substantiated on request.

1.11. You agree that we may send you information about current and future products and services, promotions, special offers, news and events from us (or our suppliers) via various channels and media (such as email, SMS, phone, mail, via ads on social media, etc) at any stage in the future. Your agreement is deemed to be effective until such time as you opt out of receiving direct marketing or tailored advertising via the relevant channel or media.

2.  Rules of Participation (the bunch Code of Conduct)

2.1. Be authentic – the bunch community relies on honest views about the Products being shared. We value honest and well-considered views and this will further your interactions and engagement with the bunch community. You may not upload commercial or third party content on the Site or use the Site to solicit others to buy products, join or become members of any other commercial online service or other organizations. If you have a conflict of interest that affects or prevents you from providing honest and well-considered views about a Product, we would like you to tell us so we can manage the issue.

2.2. Be yourself – we want your opinion so tell us about your experience. Impersonating others (including a Woolworths or other organisations’ employee, host, or representative, as well as other bunch members or visitors on the Site) is prohibited.

2.3. Be generous – your views and participation in the bunch community will help us provide better goods and service to members of the public, and the more you participate, the more engagement you will have in the bunch community.

2.4. Be decent – you must not:

  1.  1. use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;
  2.  2. use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or bunch members, or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
  3.  3. post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings;
  4.  4. tamper with or hinder the operation of the Site (which includes knowingly transmitting any viruses, or disabling or malicious code to the Site, using any site search or retrieval application or other mechanism to retrieve or index any portion of the Site, modifying, adapting, translating or reverse engineering any portion of the Site, using the Site to violate the security of any computer or other network); and
  5.  5. remove any copyright, trade mark or other proprietary rights notices contained in or on the Site;
  6.  6. disclose someone’s personal information. This means you must not upload any photographs, images or voice recordings without the consent of all persons included in the photograph, image or voice recording and if any person is under the age of 18, the consent of that person’s legal guardian. You must also ensure that each of these persons (and their legal guardian, where relevant) agrees to the terms of our Collection Notice and Privacy Policy (available at https://www.woolworthsgroup.com.au/page/privacy-policy).

2.5. Be respectful – it is important that bunch members are able to express their considered and truthful views about Products and their experiences relating to food so you must be respectful of the views of bunch members; harassment or bullying of any kind via the Site or the bunch community is not acceptable and will not be tolerated. If you are concerned about any such behaviour on the Site or in the bunch community, you must report this to us immediately and we will address the behaviour ourselves.

3.  Content on the Site

3.1. The content and Materials (defined below) of this Site are provided “as is” and we make no warranty or representation as to its accuracy, completeness or suitability.

3.2. You acknowledge that the copyright in the Site, the software, design, text and graphics comprised in the Site, the selection and layout of the Site and the content and materials on the Site (together, the “Materials”) are owned by or licensed to us; you must not modify, copy, adapt, store in a retrieval system, reproduce, upload, post, transmit, sell, distribute in any way or communicate to the public any Materials without our prior written consent, and must not frame or embed in another website any Materials without our prior written consent.

3.3. The Site contains registered trade marks and other trade marks which are protected by law. You must not use any of the marks or trade marks appearing on the Site or our name or the names of our related bodies corporate without our prior written consent. You must not use any of the other company, product and services marks on the Site that are owned by other third parties (including our suppliers) without obtaining the relevant third party owner’s consent.

4.  Liability

4.1. Each Product comes with certain guarantees that cannot be excluded under the Australian Consumer Law. If Product fails to meet such guarantees, you will be entitled to a replacement. You may also be entitled to compensation for any other reasonably foreseeable loss or damage you suffer because of the failure. You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied by us to you fail to meet a consumer guarantee under the Australian Consumer Law.

4.2. Without excluding, restricting or modifying the rights and remedies to which you may be entitled under the consumer guarantee provisions of the Australian Consumer Law or our liabilities under those provisions:

  1. a) you acknowledge that the Site (including all content and Materials accessible on the Site) is provided "as is" and that we do not make any warranty or representation as to the accuracy or suitability of the Site, anything (including content and websites) to or from which the Site is linked or any product for any purpose; the content of the Site and all content to or from which the Site is linked do not constitute advice and should not be relied on in making, or refraining from making, any decision;
  2. b) we exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Site, the subject matter of our agreement with you and all content of the Site and all content to or from which the Site is linked; and
  3. c) we will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct.

4.3. Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

5. General

5.1. This agreement is governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of the courts of that place.

5.2. Termination of the agreement does not extinguish or otherwise affect provisions of the agreement which by their nature survive termination.

Last update of this policy: March 2018